Today’s world demands operational excellence across all markets and fields. And great customer experience management and service reliability are more critical than ever. Yet, many operators still face significant challenges due to manual validation processes within their Operational Support Systems (OSS). These inefficiencies can lead to delayed service activations, billing errors, and even SLA breaches—all of which impact customer experience management and revenue.
At Alvatross, we understand the complexities telecom operators face when managing data validation and operational workflows. Manual validation often results in delayed data processing, increased error rates, and operational bottlenecks. So, how can telecom operators break free from these constraints while improving customer experience management? The answer lies in automation and embracing an open platform.
The challenge with manual validation
Manual data validation can introduce a range of operational issues, including some of the most common issues:
- Processing delays: Tasks such as CDR processing can take days due to manual checks and corrections. Imagine trying to send a simple text and receiving it days later—frustrating, right?
- Error propagation: Human errors in tasks like updating master data throughout many different scattered platforms can cascade through the system, leading to inaccuracies. Think of it as a ‘game of telephone’, where a message gets changed as it is passed along, small errors can grow as they move through different steps in the process. By the time they reach the right department, they can result in incorrect charges, invoices and revenue losses.
- Operational bottlenecks: Manual oversight in key processes like charging gateway operations and mediation platform management can slow down data reconciliation and service activations, affecting customer experience management. If a billing system requires manual updates or checks to process transactions, any delay in these steps can result in customers experiencing service interruptions or receiving incorrect charges. These bottlenecks can lead to frustration, longer response times, and a decline in customer satisfaction.
The solution: automation and open platforms
Eliminating manual validation errors requires a shift toward automation and adopting a modular, open platform architecture. The Alvatross Digital Platform offers a modern, cloud-native OSS stack designed to address these challenges with:
- Automated data validation: Our platform’s Fallout Management module not only detects data inconsistencies but also allows for real-time corrections, minimizing the need for human intervention. By setting up customized automation rules, you can reduce the likelihood of recurring errors and streamline repetitive tasks, improving both efficiency and accuracy.
- Single source of truth: Gain a 360-degree view of all products, resources, services and network elements, minimizing errors caused by outdated data and improving customer experience management.
- End-to-end process visibility: With this platform, operators can monitor the entire order process, ensuring faster issue resolution, reduced errors, and better customer experience management in the long run.
Unlike rigid systems, this open platform approach gives telecom operators the flexibility to integrate with third-party tools and future systems—reducing vendor lock-in and providing greater operational control
Common scenarios
Here are some examples where modular, automated OSS components—built on an open platform—can transform telecom operations and enhance customer experience management:
- Delayed CDR processing:
- Challenge: Manual data validation causes prolonged billing cycles and missed SLAs.
- Solution: An automated Fallout Management component can validate and correct data inconsistencies in real time, reducing processing delays.
- Impact: Faster invoicing, improved SLA compliance, and enhanced customer experience management.
- Error-prone service activations:
- Challenge: Inconsistent data across systems leads to failed service activations and costly rework.
- Solution: A specific component with an integrated fallout management system with end-to-end process visibility can detect activation issues before they escalate.
- Impact: Fewer service failures, reduced manual intervention, faster order completion, and better customer experience management.
- Outdated inventory causing provisioning errors:
- Challenge: Inaccurate inventory with redundant data leading to provisioning mistakes and delays.
- Solution: A Unified Inventory component can offer a centralized, real-time view of all network elements and services.
- Impact: Improved data accuracy, minimized provisioning errors, and improved customer experience management.
- Dependency on manual error handling:
- Challenge: Teams spend excessive time manually identifying and correcting data inconsistencies throughout multiple disconnected tools.
- Solution: Automation in error detection and correction tools, like Fallout Management modules, can streamline these processes.
- Impact: Reduced operational workload, improved efficiency, faster issue resolution, and a stronger focus on customer experience management.
- Vendor lock-in and limited control:
- Challenge: Reliance on a single vendor restricts flexibility and control over the OSS environment.
- Solution: A modular OSS architecture based on an open platform allows operators to manage systems independently while integrating with third-party tools.
- Impact: Greater operational control, reduced vendor dependency, and enhanced customer experience management.
A modular scalable and open approach
As the telecom industry evolves with trends like 5G, AI, and IoT, a scalable and flexible OSS architecture becomes vital. Open platforms ensure seamless integration with both existing and future systems—minimizing disruption and future-proofing operations while maintaining a focus on customer experience management.
So, don’t let manual validation errors slow down your operations. Discover how modern, modular, and open platform-based OSS solutions can transform your telecom processes with automation and operational efficiency while enhancing customer experience.
Contact us today to explore how we can help you modernize your OSS and eliminate operational inefficiencies for good.
