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Stop guessing and start fixing with a fault management system

If you work in telecom, you know the drill. A customer reports an issue, your team scrambles to diagnose it, and somewhere along the way, frustration mounts. Why?
Written by
Alvatross
Published on
February 20, 2025
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Because network errors are inevitable—but visibility into those errors isn’t always a given. Too many telcos operate in the dark, relying on reactive troubleshooting instead of proactive fault management.

That’s where a robust fault management system comes in.

Blind spots in your network

Imagine driving a car without a dashboard. No speedometer, no fuel gauge, no check-engine light. You wouldn’t know if you were low on gas or if your engine was about to fail—until you’re stranded on the side of the road.

That’s the reality for many telecom operators today. They don’t have the right tools to detect and address faults efficiently. They only find out something’s wrong when customers start complaining. And by then, it’s already too late— downtime has hurt their reputation, customer churn is creeping up, and the operations team is stuck firefighting instead of innovating, like they would be doing if they had a strong fault management system.

What is a fault management system?

A fault management system is like that missing dashboard. It provides real-time insights into network health, enabling operators to detect, diagnose, and resolve issues before they spiral out of control.  

At its core, an effective fault management system should:

  • Monitor the network 24/7 – No sleeping on the job. Faults can occur anytime, and early detection is key.
  • Pinpoint the source of failures – Instead of vague alerts, operators need clear, actionable information.
  • Enable quick resolutions – Whether it’s automated remediation or guided manual intervention, speed is critical.
  • Minimize downtime – The longer an issue persists, the bigger the headache. Proactive fault management reduces disruptions.

This is exactly what our fault management system does. It takes the guesswork out of error management, ensuring telcos never have to fumble in the dark again.

Introducing the Alvatross Fallout Manager for zero downtime

No system is immune to failures. But a failure doesn’t have to mean chaos. Our fault management system is built to ensure your operations run smoothly even when errors occur.

Here’s how it works:

  • Automatic incident creation – When an activation fails, this Fallout Manager doesn’t just throw an error log into the abyss—it automatically generates an incident, so the problem is flagged and prioritized instantly.
  • Intelligent recovery policies – No more trial-and-error troubleshooting. Our Fallout Manager suggests recovery actions based on historical data and best practices, so your team doesn’t waste time reinventing the wheel.
  • Proactive notifications – The system doesn’t just sit back and watch things break. It sends real-time alerts to ensure issues are resolved before they escalate into full-blown disasters.

And of course, it’s modular, cloud-native, TM-Forum standardized and all the fancy adjectives your tech team will want to hear.

The power of: Automation + Human expertise

Some errors can (and should) be resolved automatically. This fault management system lets you set up automated remediations, so common failures are fixed without human intervention. But let’s be real—not every issue is a one-click fix. For those more complex faults, the Fallout Manager provides full visibility into what went wrong and where, so your team can act fast and with precision.

In short: Less guesswork, more control, and a whole lot less stress.

Why this matters for your bottom line

A fault management system isn’t just a technical necessity—it’s a business imperative. The cost of downtime isn’t measured in just repair hours; it’s measured in:

  • customer satisfaction,
  • brand trust,
  • and revenue loss.

Think about it:

  • Customers expect seamless service – A single outage can send them running to a competitor.
  • Manual troubleshooting is expensive – Your team’s time is valuable. The more time they spend diagnosing problems, the less time they have for innovation.
  • Proactive fault management gives you a competitive edge – The telcos that win aren’t just the ones with the best coverage; they’re the ones with the most reliable service.

Future-proofing your telecom operations

Network complexity is only increasing. 5G, IoT, cloud-based services—each adds another layer of potential failure points. The only way to keep up is with a fault management system that evolves with your business.

With a fault management system, you get a solution that’s not just reactive but predictive. A system that doesn’t just alert you to failures but helps prevent them from happening in the first place.

The bottom Line

You wouldn’t drive a car blindfolded, so why run a telecom network without clear visibility? A robust fault management system—powered by Alvatross’ Fallout Manager—is the difference between constant firefighting and smooth, reliable operations.

Errors will happen. The question is: Are you prepared to handle them efficiently?

Let our fault management system do the heavy lifting—so you can focus on what really matters: delivering an exceptional telecom experience.

Ready to stop guessing and start managing faults easily? Let’s talk.

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