Case study

EWE

COMPANY TYPE

Telecommunications and Energy Provider

Project goal

OSS systems replacement

COMPANY SIZE

+10,000 employees

Project duration

2023 - 2026

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Challenge

Legacy Systems Complexity

Solution

A modern, cloud-native OSS solution aligned with TM Forum standards.

Outcomes

A seamless transition from legacy systems to a modern and scalable architecture

Challenge

Service integration

Solution

And end-to-end automation framework

Outcomes

Successfully integrated multiple services, with UAT completed for key services

Challenge

Inventory capabilities

Solution

Ensured compatibility with proprietary and hybrid inventory systems.

Outcomes

Seamless inventory management compatibility, supporting both start and end phases.

Challenge

Workforce efficiency

Solution

Workforce management system to automate work order generation

Outcomes

Consolidation of service requests, streamlining technician tasks and operational efficiency overall

Challenge

Customer-centric flexibility

Solution

Flexible service installation options for customers to select from multiple available services

Outcomes

Enhanced customer satisfaction and flexibility to fit individual needs

Challenges

Solution

Outcomes

Legacy Systems Complexity

A modern, cloud-native OSS solution aligned with TM Forum standards.

A seamless transition from legacy systems to a modern and scalable architecture.

Service integration

And end-to-end automation framework

Successfully integrated multiple services, with UAT completed for key services

Inventory capabilities

Ensured compatibility with proprietary and hybrid inventory systems.

Seamless inventory management compatibility, supporting both start and end phases.

Workforce efficiency

Workforce management system to automate work order generation.

Consolidation of service requests, streamlining technician tasks and operational efficiency overall.

Customer-centric flexibility

Flexible service installation options for customers to select from multiple available services.

Enhanced customer satisfaction and flexibility to fit individual needs.

Context

MTC Namibia, the largest telecommunications service provider in Namibia, offers a comprehensive range of mobile and data services. The company is dedicated to delivering communication solutions to both urban and rural communities, striving for innovation and excellence in service delivery.

Context

EWE, one of Germany's leading telecommunications and energy providers, has partnered with Alvatross to modernize and replace their existing OSS (Operational Support Systems). The project focuses on streamlining service delivery, enhancing operational efficiency, and fostering innovation by transforming EWE’s telecommunications services, including critical components like fiber internet and dedicated leased lines.

Challenges

EWE faced multiple challenges in their OSS transformation journey, including the complexity of integrating modern solutions with legacy systems, ensuring compatibility across proprietary and hybrid inventories, and creating a seamless user experience for service delivery. The company needed a unified, automated system to reduce manual interventions, optimize workflows, and enhance customer satisfaction while supporting a flexible, scalable infrastructure for future growth.

Project overview

Alvatross spearheads the digital transformation of EWE’s OSS systems, leveraging TM Forum standards to drive integration and automation across multiple services. Key goals include enhancing:

• Installation services
• Integrating fiber access solutions
• Delivering a cloud-native platform for streamlined processes.

This project signifies a strategic partnership aimed at driving operational efficiency, enhancing service delivery, and fostering innovation in telecommunications. With a shared vision for excellence, both entities are poised to achieve remarkable milestones and deliver great value to their stakeholders.

Solutions & Innovations

Alvatross implemented a modern, flexible digital platform with several key features:

Modern, cloud-native OSS Solution

The Alvatross’ Digital Platform has replaced legacy systems, ensuring adherence to TM Forum standards.

End-to-end service automation

Developed automated workflows for service fulfillment, integrating proprietary and third-party systems seamlessly.

Inventory compatibility

Adapted hybrid inventory management processes to ensure compatibility throughout all service phases.

Workforce management integration

Automated work order generation and consolidated multiple service requests for more efficient service execution.

Enhanced customer flexibility

Enabled tailored service installation options, allowing customers to select from multiple available services.

Fiber access integration

Implemented a robust fiber internet access solution (FTTH), supporting seamless product ordering and AWS communications for end-to-end service management.

Jan Lemmermann

OSS Application Manager

“...We Telcos often tend to implement things the way they have always been done. Alvatross doesn't hold back here and has the courage to question our old habits.”