Case study

MTC Namibia

COMPANY TYPE

Mobile telecommunication service provider

Project goal

To digitally transform their OSS/BSS systems

COMPANY SIZE

The largest provider in Namibia

Project duration

2020-2021

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Challenges

Solution

Outcomes

Technical debt

Alvatross Digital Platform:
A modern, cloud-native and flexible solution based on microservice architecture.

Reduced hardware requirements by 40%

High operational expenditure debt

Automated end-to-end service fulfillment with a powerful BPM engine.

Lower infrastructure and maintenance costs.

Extensive hardware footprint

Transition to a cloud-native digital architecture.

No physical document archives needed anymore.

Data integrity

End-to-end automation supported by TM Forum’s standards, and a powerful BPM engine.

Significant reduction in manual processes, avoiding scattered information and data redundancy.

Technical Time-to-Market for new products

Catalog-driven OSS system for automating service fulfillment and simplifying offer creation.

Offer creation time reduced from months to one day.

Operational efficiency, scalability, and innovation capabilities

Modern, flexible digital platform leveraging TM Forum standards

Contract signing time reduced from one week to 10 minutes. Improved scalability and service delivery speed.

Challenge

Technical debt

Solution

Alvatross Digital Platform: a modern, cloud-native and flexible solution based on microservice architecture.

Outcomes

Technical debt

Challenge

High operational expenditure debt

Solution

Automated end-to-end service fulfillment with a powerful BPM engine.

Outcomes

Lower infrastructure and maintenance costs.

Challenge

Extensive hardware footprint

Solution

Transition to a cloud-native digital architecture.

Outcomes

No physical document archives needed anymore.

Challenge

Data integrity

Solution

End-to-end automation supported by TM Forum’s standards, and a powerful BPM engine.

Outcomes

Significant reduction in manual processes, avoiding scattered information and data redundancy.

Challenge

Time-to-Market for new products

Solution

Catalog-driven OSS system for automating service fulfillment and simplifying offer creation.

Outcomes

Offer creation time reduced from months to one day.

Challenge

Operational efficiency, scalability, and innovation capabilities

Solution

Modern, flexible digital platform leveraging TM Forum standards

Outcomes

Contract signing time reduced from one week to 10 minutes. Improved scalability and service delivery speed.

Context

MTC Namibia, the largest telecommunications service provider in Namibia, offers a comprehensive range of mobile and data services. The company is dedicated to delivering communication solutions to both urban and rural communities, striving for innovation and excellence in service delivery.

Context

Challenges

Project overview

alvatross led the OSS digital transformation at MTC Namibia, leveraging TM Forum standards to ensure a future-proof and integrated solution. For two years, alvatross worked to implement a cloud-native, microservice-based platform that significantly reduced hardware requirements and operational costs while enhancing scalability and service delivery speed.

The project focused on automating service fulfillment, integrating real-time management reporting, and ensuring data integrity through comprehensive automation and a powerful BPM engine. This way, the solution provided an end-to-end unified platform, eliminating manual tasks that previously led to data integrity issues. The result was a fully automated order-to-payment process, reducing errors and the time needed for provisioning processes.

Solutions & Innovations

Alvatross implemented a modern, flexible digital platform with several key features:

Microservices architecture

It ensures scalability and faster rollout of new products, built according to TM Forum ODA guidelines.

Cloud-native solution

Flexible deployment on-premise or in the cloud, adhering to TM Forum ODA recommendations.

Catalog-driven OSS system

Automates service fulfillment and simplifies new product creation, leveraging TMF620 and TMF622 Open APIs.

Real-time management reporting

Dashboards for monitoring provisioning workflows and performance, using TMF640 and TMF641 APIs.

End-to-end automation

Reduces manual processes and data integrity issues, supported by TMF633 and TMF638 standards.

Enterprise service bus

Facilitates seamless communication between integrated systems, utilizing TM Forum SID and Open APIs.

Outcomes

The transformation led to remarkable improvements for MTC Namibia:

Contract signing time: Reduced from one week to 10 minutes, facilitated by TM Forum Open APIs ensuring seamless integration.

Offer creation time: Reduced from one month to one day, thanks to the catalog-driven orchestration and the use of a common language (TM Forum Open APIs) for the BSS and the OSS.

Hardware resources: 40% reduction, leading to lower costs and energy consumption, achieved by transitioning to a cloud-native architecture aligned with TM Forum ODA guidelines.

Operational efficiency: Significant reduction in manual processes and physical document archives, driven by automated workflows and real-time dashboards using TM Forum SID and ODA frameworks.

Contract signing time: Reduced from one week to 10 minutes, facilitated by TM Forum Open APIs ensuring seamless integration.

Offer creation time: Reduced from one month to one day, thanks to the catalog-driven orchestration and the use of a common language (TM Forum Open APIs) for the BSS and the OSS.

Outcomes

The transformation led to remarkable improvements for MTC Namibia:

Hardware resources: 40% reduction, leading to lower costs and energy consumption, achieved by transitioning to a cloud-native architecture aligned with TM Forum ODA guidelines.

Operational efficiency: Significant reduction in manual processes and physical document archives, driven by automated workflows and real-time dashboards using TM Forum SID and ODA frameworks.

The decision to deploy a new, cloud-native OSS was made based on our strategy to leverage the benefits offered by the cloud in terms of scalability, security and automation. All this improves our efficiency and supports the growth of the business. The new OSS/BSS allows us to be a lot more agile.

Monica Nehemia

CTIO